Refund policy

Return & Refund Policy

At Veluvix, we want you to feel completely confident in your purchase. We know that trying a new product can be daunting, which is why we stand behind the Thermo-Sculptâ„¢ Arm Band with our 60-Day Money-Back Guarantee.

If you do not see a noticeable difference or do not feel confident enough to go sleeveless again, we will make it right.

Our 60-Day "Sleeveless Confidence" Guarantee

We offer a full 60-day money-back guarantee on all orders of the Thermo-Sculptâ„¢ Arm Band.

If you are not satisfied with your results within 60 days of receiving your order, you are eligible for a full refund of the product purchase price.

No hoops to jump through. No questions asked. No return required.

We believe in our product so much that we do not force you to go to the post office, print a shipping label, or pay for return shipping just to get your money back. If it didn't work for you, simply let us know, and we will process your refund. You can keep the arm bands, gift them to a friend, or dispose of them.

How to Request a Refund

To initiate a refund under our 60-Day Guarantee, please follow these simple steps:

  1. Contact Us: Email our customer support team at support@veluvix.com within 60 days of your order delivery date.

  2. Provide Your Details: Include your full name, order number, and the email address used to place the order.

  3. Processing: Our team will review your request and process your full refund to your original method of payment within 3-5 business days.

Please note: Depending on your bank or credit card company, it may take an additional 5-10 business days for the funds to appear in your account after we have processed the refund.

Damaged or Defective Items

If your Thermo-Sculptâ„¢ Arm Band arrives damaged or defective, please contact us immediately at support@veluvix.com with your order number and a clear photo of the issue. We will happily send a free replacement right away.

Cancellations and Order Changes

We process orders quickly to ensure fast delivery. If you need to cancel or change your order, please email us at support@veluvix.com as soon as possible.

If your order has not yet been processed or shipped, we will cancel it and issue a full refund immediately. If your order has already shipped, you are still fully protected by our 60-Day Money-Back Guarantee once you receive the item.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@veluvix.com.

Last Updated: May 2026